Last updated: June 25, 2026
1. Scope of This Policy
This Refund Policy applies to business-to-business (B2B) engagements with Flex Stream Unipessoal Lda. Individual consumers contracting online retain the statutory 14-day right of withdrawal under EU Consumer Rights Directive 2011/83/EU, where applicable.
2. Deposits
All deposits paid prior to commencement of work are non-refundable once work has commenced. Where no work has been performed at the time of cancellation, refund requests will be considered on a case-by-case basis at our sole discretion.
3. Milestone Payments
Payments made for completed and approved milestones or deliverables are non-refundable, including where approval was given implicitly through continued engagement with the project.
4. Refund Eligibility
A refund may be considered only in the following circumstances:
5. How to Request a Refund
All refund requests must be submitted in writing to info@flexstreamunipessoallda.com within 14 days of the disputed event. Please include your project reference and a clear description of the issue. We will acknowledge receipt within 3 business days and aim to resolve the matter within 14 business days.
6. Partial Refunds
Where a refund is approved for partially completed work, only the undelivered portion of the agreed fee will be refunded, proportional to the outstanding work.
7. Refund Method
Any approved refund will be processed using the same payment method as the original transaction, unless otherwise agreed in writing by both parties.